PJKO Adalah Privacy Policy — Complete Guidelines for Protecting Your Personal Information

1Introduction

Welcome to PJKO Adalah. This privacy policy has been crafted with Bangladeshi users in mind. We want you to understand exactly how your personal information is handled.

By using the PJKO Adalah website or mobile platform, you agree to this Privacy Policy. If you have any objections to any part of it, please contact us before using our services.

If this policy changes, you will be notified at your registered email address. We also recommend checking this page on our site regularly.

2What Information We Collect

PJKO Adalah collects the following types of information. Each type is collected for a specific reason and used solely for that purpose.

Beyond what you voluntarily provide, PJKO Adalah does not collect any additional information without your consent. Your location is not tracked, and no access is taken to your microphone or camera.

3How Your Data Is Used

PJKO Adalah uses collected data solely for the following purposes:

• Account Management: Registration, login, password reset, and profile updates.
• Payment Processing: Accepting deposits and processing withdrawals.
• Support Services: Resolving your issues and managing complaints.
• Security: Detecting fraud and keeping your account secure.
• Legal Obligation: Meeting regulatory requirements.
• Service Improvement: Analytics to enhance your gaming experience.
• Promotional Communications: Only if you have given your consent.

4Who Your Data Is Shared With

PJKO Adalah respects your privacy — your data is never sold. However, in certain limited circumstances, specific information may be shared with third parties:

• Payment Processors: Solely to process transactions via Mobile Pay, Nagad, Rocket, or bank.
• KYC Partner: Shared with identity verification services solely for verification purposes.
• Legal Authorities: Upon court order or at the request of a regulatory authority.
• Anti-Fraud System: With fraud detection software.

These third parties are contractually bound to follow the same strict data protection standards as PJKO Adalah. They may not use your information beyond the stated purpose.

5Cookie Policy

PJKO Adalah's website uses cookies. Cookies are small text files stored in your browser that help improve your experience on the site.

Types of cookies used by PJKO Adalah:

• Essential Cookies: Required for login sessions and security — cannot be disabled.
• Performance Cookies: Measures how quickly and smoothly the site is performing.
• Functionality Cookies: Remembers your language preference and settings.
• Analytics Cookies: To understand which pages are visited most.

6Data Security Measures

PJKO Adalah follows the highest industry standards to protect your data. Our security measures include:

• SSL/TLS Encryption: All site traffic is secured with 256-bit encryption.
• Database Encryption: Stored data is kept in encrypted format.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall Protection: Advanced firewall protection to prevent unauthorized access.
• Regular Security Audits: Third-party experts conduct regular system audits.
• Staff Training: Our support team undergoes rigorous data protection training.

Please note that no method of transmission over the internet is 100% secure. While PJKO Adalah takes every possible measure, absolute security cannot be guaranteed. Keep your password strong and never share it with anyone.

7Your Data Rights

PJKO Adalah believes you have full ownership over your personal data. You may exercise any of the following rights:

• Right to Access: You can request to see what personal data we hold about you.
• Right to Rectification: Request corrections to inaccurate or outdated information.
• Right to Erasure: Request data deletion after closing your account.
• Right to Restrict Processing: Request that your data be restricted from use for specific purposes.
• Right to Portability: You can receive your data in a downloadable format.
• Marketing Opt-Out: Opt out of promotional communications at any time.

8How Long Your Data Is Retained

PJKO Adalah retains your data only for as long as necessary. Retention periods vary depending on the type of data:

• Account Information: For the full duration your account is active, plus 5 years after closure.
• Transaction Records: Retained for up to 7 years as required by law.
• KYC Documents: Up to 5 years after verification.
• Support Chat: Up to 3 years.
• Cookie Information: Session cookies are deleted when the browser is closed; persistent cookies last 1 year.

Once the retention period expires, your data is automatically deleted or anonymized so that you can no longer be identified.

9Protection of Minors' Data

PJKO Adalah strictly does not provide services to anyone under 18 or collect their information. If a minor registers using false details, their account will be immediately closed and all associated data will be deleted.

If parents believe their child has registered on PJKO Adalah, please contact support@pjkoadalah.com immediately.

10Contact & Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please get in touch with us:

• Email: support@pjkoadalah.com
• Live Chat: Click the chat icon at the bottom right corner of the site
• Response Time: Usually within 24–72 hours

We take every complaint seriously and work to resolve it promptly. For more details, FAQ Page View or Terms & Conditions Read.